Refund policy

Every HLRZ piece is printed to order just for you by our print partner, Tapstitch. Because items are made specifically for each order, we are not able to accept returns or exchanges for change of mind, a different color, or the wrong size. All sales are final unless there is a problem with how your item was made or delivered.

Please check your size before ordering
Each product page includes a size chart. If you are between sizes or unsure, email dvn.hlrz@gmail.com before you buy and we will help you choose the right fit.

Damaged, misprinted, defective, or wrong items
If your order arrives damaged, misprinted, defective, or different from what you ordered, email dvn.hlrz@gmail.com within 7 days of delivery with:

• Your order number
• Clear photos or a short video of the issue
• A brief description of the problem

Once we review it, we will send a free replacement or a refund to your original payment method. Please do not mail anything back unless we ask you to. Items sent back without approval cannot be accepted.

Items we cannot replace or refund

• Items that were made correctly but are no longer wanted, including size or color changes
• Items that have been worn, washed, stained, altered, or damaged after delivery
• Orders delayed or lost because of an incorrect shipping address or phone number

Order changes and cancellations
Orders go into production quickly. If you need to cancel or change an order, email us as soon as possible. We can cancel for a full refund only if production has not started yet.

Refunds
Approved refunds go back to your original payment method. Processing times can vary depending on your bank or card provider.

Questions
Email dvn.hlrz@gmail.com. We reply within 2 business days.